Some destinations offer shared transfers. In these cases, the selected time is approximate and may vary depending on the driver’s route. Detailed instructions for this service will be provided on your booking voucher.
FAQs
P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Natal with a minimum of 20 hours in advance
P - How long does the journey from the hotel to the airport take?
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The journey time from the Greater Natal International Airport to Natal is 45 minutes, to Pipa 90 minutes, and to São Miguel do Gostoso or Vila Gale Touros 2 hours. Remember that you should get to the airport at least 2 hours ahead of time.
If you've reserved the shared transfer, the wait time at the airport for other passengers can be up to 1 hour.
P - What pick up time should I choose?
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For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
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Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
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Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
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Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
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The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
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During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
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The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
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Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
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A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
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The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
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If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
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We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
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Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
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Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
PrivateShared
8.80 / 10
8.82
301 reviews
| 12,130 travellers
9.20 / 10
9.2
50 reviews
| 12,130 travellers
5 out of 301 reviews
10
05 / 23 / 2026
C
Cecilia Daniela Graziano
Buenos Aires, Argentina
Quedamos muy contentos con el servicio ofrecido. El chofer muy amable, llego puntual, auto impecable y muy atento a los detalles (nos ofreció agua, consulto si estaba bien la temperatura del auto), para que el traslado fuera súper cómodo y agradable.
Translate this opinion into English.
We were very happy with the service. The driver was very friendly, arrived on time, the car was spotless, and he was very attentive to detail (offering us water and checking if the car's temperature was okay) to make the transfer super comfortable and pleasant.
Opinion translated. Show original.
I travelled with my partner
10
03 / 16 / 2026
Y
Yolanda
Buenos Aires, Argentina
Lo que faltó fue que al regreso, no me confirmaron el traslado el día anterior para darme la seguridad que pasarían a buscarnos por el Hotel a la mañana y llevarnos al Aeropuerto, hasta que logré comunicarme con Rafael ST executivo; después el resto excelente.
Muchas gracias por tu comentario. Vamos a pasarlo al proveedor para que lo tenga en cuenta y mejore su servicio en lo que pueda.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 301 reviews
05 / 23 / 2026
Buenos Aires, Argentina
Quedamos muy contentos con el servicio ofrecido. El chofer muy amable, llego puntual, auto impecable y muy atento a los detalles (nos ofreció agua, consulto si estaba bien la temperatura del auto), para que el traslado fuera súper cómodo y agradable. Translate this opinion into English.
We were very happy with the service. The driver was very friendly, arrived on time, the car was spotless, and he was very attentive to detail (offering us water and checking if the car's temperature was okay) to make the transfer super comfortable and pleasant. Opinion translated. Show original.
03 / 16 / 2026
Buenos Aires, Argentina
Lo que faltó fue que al regreso, no me confirmaron el traslado el día anterior para darme la seguridad que pasarían a buscarnos por el Hotel a la mañana y llevarnos al Aeropuerto, hasta que logré comunicarme con Rafael ST executivo; después el resto excelente.
Muchas gracias por tu comentario. Vamos a pasarlo al proveedor para que lo tenga en cuenta y mejore su servicio en lo que pueda.
06 / 18 / 2026
Montevideo , Uruguay
Todo excelente!! Translate this opinion into English.
Everything was excellent!! Opinion translated. Show original.
06 / 15 / 2026
Montevideo , Uruguay
Excelente, Rafael el conductor siempre atento al confort de los pasajeros Translate this opinion into English.
Excellent, Rafael the driver is always attentive to the comfort of the passengers. Opinion translated. Show original.
06 / 10 / 2026
Uruguay
Estuvo escribiendo antes de nuestra llegada y nos recibió apenas confirmamos. Todo perfecto Translate this opinion into English.
She was writing before our arrival and greeted us as soon as we confirmed. Everything was perfect. Opinion translated. Show original.
5 out of 50 reviews
04 / 18 / 2026
Mendoza , Argentina
Muy seguro y cómodo! Translate this opinion into English.
Very safe and comfortable! Opinion translated. Show original.
04 / 12 / 2026
Brazil
Muito bom. Pontualidade, cortesia, conforto. Translate this opinion into English.
Very good. Punctuality, courtesy, comfort. Opinion translated. Show original.
04 / 05 / 2026
Mendoza , Argentina
Muy bueno, Andres nos informó muchas cosas muy útiles. Muy bueno vuestro servicio. Translate this opinion into English.
Very good, Andres gave us a lot of useful information. Your service was excellent. Opinion translated. Show original.
06 / 24 / 2026
Mar Del Plata , Argentina
Excelente!!!! Translate this opinion into English.
Excellent!!!! Opinion translated. Show original.
01 / 17 / 2026
Reconquista -santa Fe, Argentina
El recibimiento fue muy agradable y el chófer que nos trasladó súper amable y responsable. Un lujo! Translate this opinion into English.
The welcome was very pleasant, and the driver who transported us was super friendly and responsible. A real treat! Opinion translated. Show original.